
Target Outcome: 4 closed loans per month. Every month.
To reach this level of consistent success, you must operate from a clear, focused plan. One that is personal, practical, and performance-driven.
This plan was created by the principles taught by former Originator and CEO Founder Gerret Van Wagoner. Gerret founded City First Mortgage in 1992 and has thrived through many extreme market disruptions.
The principles within this plan have stood the test of time. Heading into nearly 40 years of service, this is the plan that will allow us to close 4 deals per loan officer more efficiently than ever powered by the next generation of technology.
This playbook is your roadmap.
City First Mortgage established in 1992
Survived multiple industry challenges
Approaching four decades of proven success
Embracing new technology for greater efficiency
You must clearly identify at least 3 Target Markets. Each market should have a goal of 40 contacts in your Radiant Chat database, built through prospecting, marketing, and relationship nurturing.
Previous customers who already know and trust your services
Partners who can provide consistent referrals
Professional advisors with clients needing mortgage services
This is where you differentiate. What are you offering? What sets you apart for your targets to engage with you over any other lender?
Co-marketing and co-branding partnership
HomeIQ, Radiant Chat, Total Expert, nCino, Citysites
DPA, Buy Before You Sell, Construction, VA, Non-QM, Reverse, DSCR
Driving repeat and referral business
Support every step of the way
Daily Goal: 8 outbound calls = 8 quality conversations
Weekly Rhythm: Use Theme Days to maintain focus and consistency in outreach.
Start each day with focused preparation and planning
8 quality conversations daily following theme day focus
Face-to-face meetings, lunches, and networking events
File updates, pre-approvals, and active loan management
Your weekly schedule should balance proactive outreach with loan processing and relationship building. Each day has a specific focus, from morning preparation to afternoon follow-ups, with dedicated time for both active files and prospecting activities.

CityOS Connect is your daily driver. It is your power dialer, your text engine, your digital command center. Use it to structure your 8 outbound calls per day, execute ringless voicemails, and automate personalized follow-ups by segment.
Create Smart Lists for each of your 3+ target markets and name them based on your theme days. Use tags, filters, and triggers to prompt activity.
Total Expert is your intelligent database monitor and marketing automation tool. It's not just a CRM, it's your digital assistant. Use it to detect life events that signal opportunity: MI drops, equity thresholds, rate watch alerts, and new listings.
Deploy Smart Journeys to nurture every contact, with pre-built email and text campaigns based on loan stage, referral partner type, or product interest.
Provides the action and outreach capabilities
Delivers intelligence and automation
Creates seamless workflow between platforms
4 closed loans monthly without burnout
Together these tools remove the guesswork, eliminate wasted time, and empower you to achieve what this plan requires: 4 closed loans per month, every month, without burning out.
Your "Why" is the foundation. It's what gets you up in the morning and pushes you through rejection, slow weeks, and tough clients.
Reflect on your initial motivation for entering the mortgage industry
Consider your family, clients, and personal legacy
Visualize the impact on your lifestyle and finances
Define your long-term impact in the industry
Imagine your future self. Confident, consistent, and fully in control. You've built a business that feeds your family, inspires your kids, and earns the respect of your peers.
Identify your target markets
Craft your unique value proposition
Follow your daily and weekly rhythm
Stay connected to your purpose
You already have the tools. You have the support. You know the mission: 4 closed loans per month.
Success isn't complicated.
Let's go build the life you deserve one conversation, one loan, one month at a time.
G4 Power Playbook